FREQUENTLY ASKED QUESTIONS
What radio frequencies do you broadcast on?
Sorry but we don't. We're an internet-only station which means you'll need an internet connection to listen to us. We'd love to be on the AM and FM bands but it's simply too expensive, our coverage would be minimal and the law would require us to broadcast station IDs regularly. There are four ways to listen in. They are:
- Via our free app - download links are here.
- Via one of the 4 audio players on this website. Click here to listen.
- Via the online player on our Facebook page. Click here to listen.
- Via any of the 50 or so internet radio directories that list and carry our audio feed. You'll find them here.
I can't get the free app to work. Help !
Once the app has downloaded, click the icon on your smartphone or tablet. Secondly, once the app loads, you may get a static or video ad that will play or display. Sorry but we have no control whatsoever about the content or volume of the ad. That's how our app pays for itself. If it's a static image you can click on the top corner where the x is and close the ad. If a video plays you normally have to wait for it to end. Once past the advertising, the app will open and you will see a blue play button on the bottom left hand side of the screen. Push it and then the music will play for you until you turn the app off. Note that the app will not work unless it's connected to the internet. We also have no control over the regular system upgrades that Apple, Android and Blackberry devices experience and as a result, our app may be (or could become) incompatible with your smartphone or tablet.
Do you have an ad-free app version that I can buy or subscribe to?
Yes we do. Just click on the Premium option in the app's menu. If you can't find the app's menu, click here. Subscription is monthly and you can revert back to the free version at any time. At this stage the Premium option is only available for Android users. An Apple version is coming soon.
What devices do I need to listen to Sleep Radio with?
Ideally, a tablet or smartphone with internet connectivity as they're relatively small and easy to take to bed with you. Even if you don't have one, there are plenty of cheap Android smartphones available for purchase and you don't even need a call plan or even a SIM card to listen in to us. It'll connect to your home wi-fi without these. If you sleep alone then it may be possible for you to connect your device with a bluetooth speaker without the need to wear headphones. Alternatively, a laptop or computer will do the trick. If you share your bed we recommend you invest in a pair of SleepPhones. They're wireless bluetooth headphones in a VERY comfortable headband that are way better than bulky headphones or annoying earbuds that can fall out at night. They connect wirelessly via bluetooth to your smartphone or tablet. Sleep Radio listeners get US$5.00 off SleepPhones when you spend US$39 or more by using the coupon code SLEEPRADIO. Click here for more information.
How much data does listening to Sleep Radio use?
We broadcast a 128kps signal which equates to just over 1mb per minute or 60mb per hour meaning that 1gb would be used by about 16.6 hours of continuous streaming.
Why does the app have a 17+ age restriction on it?
Because our app requires unrestricted access to the internet, we're required to have this rating. It's just a condition that Google Play and the Apple and Blackberry stores have. The content of our app and our music is suitable for anyone of any age.
OK I've got a suitable device but how do I listen in?
You help us HEAPS when you download and use our free app as doing so supports us financially. There's also extra players to choose from on our "Listen Online" page and another player on our Facebook page. We're also listed on over 50 radio directories where you can live stream our station. The advantage of using our app is this is that it's easier to listen in and it comes with a really cool sleep timer that'll prevent your mobile devices battery going flat. It also has a handy wake-up alarm too.
I'm having trouble setting the sleep timer on the Sleep Radio app.
There's a handy guide on how to do this on the Nobex help page. Click here.
How is Sleep Radio funded?
My wife and I fund the station personally with a little bit of help from online donations and our app's Premium listeners. We get no income from advertisements because we just won't entertain the thought of having on-air advertisements on our station. If you'd like to help Sleep Radio help you, you can make a donation of any amount (no matter how small) via our donations page. We do have an annual on-air appeal in January each year but it doesn't come anywhere near meeting our broadcasting costs. All help is gratefully appreciated. Thanks, John
How can I get my music compositions on Sleep Radio?
We play only slow, downbeat and non-vocal ambient and new age music. If you're an artist who'd like to have your music played on our station, please contact us. We'd love to have a listen with a view to featuring your tracks. The advantage for you is that if your mp3 files are encoded with ID3 tags that incorporate track names, album names, artist, artwork and website sales urls, listeners can click through to purchase your work from our website. There is free software such as mp3Tag which can help you do this. Please note that we don't (and simply can't afford to) pay for music submitted and played.
I've tried listening to Sleep Radio but I still can't get to sleep. Is there anything else I can do?
Sleep Radio doesn't work for everyone. That's a fact. Having said this, there's a heap of sleeping tips on our site (click here). We don't claim to be sleep experts and don't give any other sort of advice apart from what's on this website. If symptoms persist, we highly recommend you consult a health professional.
Can I advertise on Sleep Radio?
Only on our website, not on-air. As at November 2019 we have over 58,000 unique listeners in 190 countries who visit this site hundreds of times a day. For details on how to advertise with us, click here.
I can't hear Sleep Radio anymore. How come?
There are a number of reasons connected with this including your internet settings on your device but the most common reason is that your IP address has been banned from our server for ripping (recording) our stream or you were connected to us for more than 24 hours continuously. It's also possible that you could be trying to connect to one of our old, now disused streams. Click here for details on how to tune in. If you think our server may have banned you for being connected for over 24 hours and you want us to reconnect you, you'll need to contact us and provide your name, email address, your location (town / city / country) and your IP address. If you don't know your IP address, you can find it here. Note that listeners who tune in via our app can stay listening for as long as they like.
I can't get Sleep Radio to play on my Roku player. How come?
Our station's server has been calibrated to block Roku devices. The reason for this is that the algorythms of Roku devices mislead our server and make it think that just one listener is connected multiple times giving us false listener statistics and numbers.
The station disconnects me after 24 hours of continuous use and I have to reconnect. Why?
Our servers are set to disconnect listeners who don't use our app after 24 hours of continuous use due to pirating and unlawful relaying of our stream on other websites and apps for profit which won't be tolerated. It also happens as listeners can unwittingly leave devices playing and it uses up your precious data and also uses up our bandwidth allocation causing other listeners to experience buffering. We reserve the right to disconnect or ban listeners' IP addresses if we suspect improper use of our stream. Listeners who tune in via our app however, can stay listening for as long as they like.
I find the brightness on the screen when using the Sleep Radio app too bright. Can you fix this?
Unfortunately no, we can't. However, you can! Most smartphones and tablets will continue to play our app when you push the power button on your device just once to save your eyes and the charge on your device. Alternatively you can always just put your device face down although we acknowledge that this won't save your device's battery level. Lastly, there are a number of free ad-free (Android only) apps that act as a blue screen filter. You can check them out here. For IOS (Apple) devices, click here.
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